Privacy Policy

Our Privacy Commitment

CivilisedBank respects your privacy and is committed to keeping your personal information safe. We’re focused on delivering a secure and robust service to our customers and interested parties, and privacy is crucial to achieving this. We don’t rent or sell your information to other businesses and have compiled details on what information we collect, when and why we collect it, how we use it, when we may disclose it to others, and how we keep it secure. We trust our Privacy Policy makes this clear but always welcome your feedback, so please feel free to share your thoughts via security@civilisedbank.co.uk

Data We Collect

For all visitors to the website we collect the IP address, the pages you visit, and the date/time of these visits, as part of our standard system logs. These are essential in monitoring the website for intrusion attempts, investigating suspicious activity, and identification and mitigation of potential security and/or performance issues.

No information that may contain personally identifiable details, apart from your IP address, is retained. The information we capture and store in our log files is deleted after 30 days.

Apart from the logs we capture as part of the basic operations of the website, there’s no requirement for you to share your information with us. If you do choose to share your information with us, here’s what we typically request, depending on where and how you’re engaging with us:

  • The title by which to address you
  • Your name
  • Your email address
  • Whether your enquiry is general, or press/media related
  • Any message you may want to send to us

We collect this information using MailChimp, a data processor for CivilisedBank that provides our mailing list services in line with our instructions. MailChimp is a well-known product for mailing lists, sending billions of emails each month, and employs robust security measures. You can find out more about MailChimp security at https://mailchimp.com/about/security/

Additionally, if we’re permitted, we collect analytical data using Google Analytics, who act as a data processor on our behalf for website visitor analytics. Data for Google Analytics is collected and processed by Google if you allow us to use statistics cookies on your device.

For more information on cookies, please see our cookie policy: https://www.civilisedbank.co.uk/cookies_policy

How We Use Your Data

The information you choose to share with us is used for the following based on your preferences:

  • To contact you as requested
  • To measure interest in specific products, promotions, or content
  • To analyse communications with our customers and interested parties

What we do NOT do:

  • We do not share, sell, distribute, or lease your information to 3rd parties unless we’re required by law to do so.
  • We do not send you information from or about 3rd parties

How We Protect Your Data

We restrict access to your data so that only our Head of Marketing and the services manager have access to it. Access to your information is restricted to authorised mailings and we put an unsubscribe link on these in case you’d like your email address to be removed.

We don’t store your data outside of MailChimp or use it for any purposes other than those listed above in “How We Use Your Data”.”

Before we make any changes to our Privacy Policy we will always get your approval first as you own your data and determine how it’s used.

Exceptions to the protection of your data arise:

  • To comply with our legal obligations
  • To exercise our legal rights (for example in court cases)
  • For the prevention, detection, investigation of crime, or prosecution of offenders
  • For the protection of our customers and employees

Steps You Can Take to Protect Your Data

We’ll never ask you to confirm any personal details via email and if you’re asked to do so, please do not reply and contact us on security@civilisedbank.co.uk

Make sure you keep your account details and passwords private, do not share them with others, and use a different password for each website. You may want to consider getting a password management app to help you with this.

If you’re using your device on a free/public WiFi network it’s best not to access financial, medical, or personal services unless you’re using a VPN. Otherwise your data may be visible to malicious users.

If you receive an email that appears to be from a trusted source but seems suspicious, forward it back to that source and ask them about it, or pick up the phone and speak with them directly. Don’t click links in an email directly. Instead type them into your browser address bar.

It’s always better to be safe than sorry, especially with your personal details on the internet.

Cookies

We use cookies to collect information about your preferences for our website. Detailed information is available in our Cookie Policy at https://www.civilisedbank.co.uk/cookies_policy

Updates

Updates to our Privacy and Cookie policies are available on our website. If you’re subscribed to our mailing list we’ll notify you about updates by email.

Contact Information for Incorrect Data or Queries

If you have any further questions about how CivilisedBank uses your personal data, or if you’d like to amend, transport, or delete your data, please contact our Data Protection Officer, Tomas Hazleton, using any of the following:

  • By phone    +44-203-911-0155
  • By email      Tomas.Hazleton@CivilisedBank.co.uk
  • By post        CivilisedBank, First Floor, Eldon House, 2-3 Eldon Street, EC2M 7LS